Cancellation policy
➤ What is Kyma Cancellation Policy?
You can cancel an order through the Indya website/M-site/app until it has been packed at our warehouse. Cancellation would not be accepted for Indya Luxe styles, Indya Jewellery and any customized items altered as per body measurements. In case of any query, kindly get in touch with us on Kymaindia@gmail.com or call us on +91-8849598845.
➤ How do I cancel my order?
For order cancellation, please contact our Customer Care team at Kymaindia@gmail.com or on +91-8849598845. Kindly note, orders can only be cancelled before they are packed in our warehouse.
➤ I just cancelled my order. When will I receive my refund?
For all prepaid orders, the refund shall reflect in the source account within 5-7 business days.
For wallet & store credits the refund shall reflect within 24 hours
If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet.
If the payment was made by redeeming an Indya Gift Card, you will receive the refund amount into your Indya Store Credits within 24 hours. Any amount paid over and above the gift card value, will be refunded to the source account in as per the stipulated timeline.